Bell Canada
Complaint 352675 Details

I cancelled bell service on the end of May .At that time I called bell phone service .The server told me bell will send me a box and then I need put the router on the box and send back .So I kept the router.I didn't receive the box for four months .During this four months I never receive any box or email or envelope tell me to turn the router back .I moved again on Sep.6 .I didn't know how to do it with the router so I threw it. However on Sep 14 .I received a call told me i need to pay 223$ for the router.I was shocked .So i checked my bell account .There is 223$ bill started on July,but i know nothing before i received the call.I call the phone server immediately ,she told me bell have already do not send box for tow years. They always have wrong massages .If i know this I'll send it back ASAP.I waited for four months .And they ask me why you didnt call bell told us you didnt receive the box.I really dont know what they do during four months .now they blame me .I have no words.That's really unreasonable and indicates their bad service system.They need inform you when the bill is ready ,not after two months.