Waypoint Homes
Complaint 351625 Details

The Water Department bills Waypoint directly, and Waypoint is supposed to pay the charge and then bill tenants. Despite this, my water has been shut off 3 times in less than 3 years, and that is despite the fact that I usually pay my water charges the day I am notified of them by Waypoint. They have never been able to explain the problem, but I recently got a notice from the Water Department telling me (again) they were going to shut off my water in 10 days and a 10% late fee had been added to my balance. I had not received any bill or notice about the charges from Waypoint. I immediately paid my bill direct to the Water Company, and sent an urgent email to Waypoint. I asked how many times late fees had been included in my charges. I sent one email to a local contact and one to a main office. No one responded locally, and the regional office told me to contact my local office. Three days later I got a non-reply email from Waypoint saying they had paid my water bill and I owed them for it. In spite of being away from home about 14 hours a day, I again spent the time to email Waypoint, saying I had paid my bill directly, complete with late charge, and I still wanted to know how many times a late fee had been included in the lump sum charge provided by Waypoint. When I tried to pay my rent on the 1st, the water bill was included, and no amount can be paid unless the full amount is paid. I emailed AGAIN. A woman replied telling me to provide copies of the water notice and my payment, which I did the same day. I again asked about late charges I was incurring through no fault of my own. I then received a 3 Day Notice To Quit delivered to my house. I emailed again. No response. On the 15th, the water bill was removed from my rent total, but a $95 late fee was added. I emailed again. No reply. Never a reply since. THIS IS WAYPOINT HOMES! I plan to pursue this with the LA County Renters Board, and the PUC.