American Family Insurance
Complaint 351584 Details

  • Date Occurred: 03/15/2016
  • Reported Damages: $35,000.00
  • Location: Madison Wisconsin

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

A friend of mine made me the power of attorney for her while she was going through some tough times and unfortunately her house was robbed and vandalized. I filed a police report with the Maricopa Count Sherifs Department and notified American Family Insurance about this. She has had American Family Insurance home owners insurance on her house since she bought the house. I talked to American Family Insurance and I submitted a claim to American Family Insurance for the theft and vandalism. I sent them receipts and pictures. They sent an adjuster out to check out the damages and he told me that she was not covered for vandalism to the house. He told me her policy excludes vandalism. I have called American Family's Corporate Office numerous times asking them what is going on with my friends claim. They assured me they were working on the theft claim and would get back to me ASAP. Never once have they returned my phone calls. i have called them every month for 4 months to find out was was going on. They then told me that because a family member that was living at the house, uninvitedly stoled all of her belongings makes the claim invalid and that her policy doesn't cover theft from her brother that robbed the house. I asked to see her insurance policy that states this and American Family Insurance said they were unable to give me a copy of her insurance policy due to the fact that their lawyers were investigating the claim. I then called her American Family Insurance agent in Mesa Az and they she would not even answer my call or return my call. 2 days after calling American Family's corporate phone number again, American Family Insurance sent me a cancelation of policy notice. I then called American Family Insurance again to ask for a copy of my friend Insurance policy to show me were it says that she is not covered for theft and vandalism were these crimes are committed by a family member and they told me because my friends insurance was dropped that they no longer have a copy of the insurance policy. AMERICAN FAMILY INSURANCE is the biggest scammer of insurance companies I have ever come across. I would recommend if you have AMERICAN FAMILY INSURANCE to change insurance companies immediately. What good is an insurance company that when you need it doesn't pay for the loss? Isn't this the reason for having insurance?????

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Business Profile Summary

  • American Family Insurance logo

Company Statistics

  • Complaint Against American Family Insurance
  • Complaints Filed: 4
  • Reported Damages: $43,350.00
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