Biotrim Labs
Complaint 351518 Details

  • Date Occurred: 08/12/2016
  • Reported Damages: $9.95
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I made a one time order of 5 bottles of IQplus. It arrived after about 6 weeks.
However, two months after the initial order an unauthorised charge was applied to my credit card from the same company *healthbiotrimUS.

I wrote the company an email and said I had never placed an order and asked them to reverse the charge. About 2 days later I got a reply stating "Unfortunately, your order has already been processed and shipped. Due to this, we are unable to cancel your order. Please refer to the shipment confirmation email you will receive shortly with periodic tracking updates.

We hope you enjoy the products your receive, but if you insist on returning the products then you are subject to the terms and conditions of purchase which state you are responsible for any shipping fees associated returns and are subject to a 15% restocking fee."

As I was typing a reply telling them I did not make any orders another email arrived which stated "Please allow us to tell you more about BioTrim Premier.

By signing up, Premier members get 40% OFF all purchases from BioTrimLabs.com. This includes our entire line of nutritional and fitness supplements, AND you’ll be the first to try new products designed to revolutionize how you look and feel. Whether you're buying one additional bottle or packages for the whole family, you will continue to receive 40% off with every purchase.

BioTrim Premier billing is a recurring, monthly membership at $9.95 (or currency equivalent) and these terms were agreed upon at the time of purchase. You may cancel anytime to avoid any future charges.

We hope you enjoy this exclusive membership. "

I did not sign up for this, nor did I sign up for recurring billing for anything. So I sent them another email to state this. So far I have not had a response.

I have spoken to the credit card company who said the transaction was still pending, and that if the client continued with the charge they would refund it to me. They also stopped my card and sent me another one. Frustrating but better than having to deal with this fraudulent company.

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Business Profile Summary

  • Biotrim Labs logo

Company Statistics

  • Complaint Against Biotrim Labs
  • Complaints Filed: 226
  • Reported Damages: $238,864.38
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What is SBID?

SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.