Public Partnerships LLC
Complaint 350789 Details

  • Date Occurred: 07/14/2016
  • Reported Damages: $1,000.00

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

It took me a total of eight months just to get approved for disability services for my son. I was told that in order to hire attendant aids and respite assistance, I would have to go through Public Partnership. The enrollment is an extreme burden. However, if you have a child with disabilities you get very use to filling out tons of applications that are all redundant and ridiculous...therefore that is not my complaint. The fact that they don't allow electronic submissions and signatures, however is a part of my complaint. After that long process that took a total of 8 weeks for them to review my enrollment forms, then grant access to their online database was granted. Then you are given the most confusing information on how to get your attendants set up in their system. I happen to hold a high clearance and never seen paperwork in the excessive amount in which this company uses. But wait there is more, you submit everything (with little to no instructions on what to submit). Then, they lose all your paperwork a total of 5 times or tell you didn't submit one of their forms. It took me a total of 6 months just to hire one attendant due to this back and fourth process. In addition, it has cost me out of pocket over $200 to print forms, and mail things back and forth because God forbid in 2016 we still love the idea of killing trees. Once you get an attendant set up in the system, they must fill out a timesheet, etc etc. All that would be great if you were actually able to submit them. My first attendant worked for 7 months prior to getting her first pay, my second attendant quit because they thought it was too much of a burden to wait 7 months to get paid. I happen to agree. In addition to all of that, and is if that is not enough, they then stopped allowing me to process timesheets, stating my son was no longer qualified for Medicaid. This was a huge concern considering it took me a year just to get Medicaid in the first place. Spent two weeks verifying with DSS that my son was actually still covered and their was no gap in coverage ever since he was approved. Whoops Public Partnership made another mistake which cost me yet another attendant refusing to work until they received payment. Again I agree. Sadly enough, I have spent (no exaggeration) every week on the phone with Public Partnerships for the last eight months for one problem after another, after another. I am over it. There customer service folks, when they do actually answer the phone are rude, sometimes they will hang up, most of the time they will just place you on a brief hold (translation 30min-1hr hold time) in order to speak to someone else. Also, please don't use their email question or complaint option they have in your profile because I promise you no one will ever assist you that route. In addition, every supervisor is in a meeting so you can't speak to them neither. This is a sad company to use for families who are already dealing with so much. I have wasted my time for the last eight months, and plan on being productive for the remainder of the year to find out why how to resolve their 101 issues. I would HATE for any family to have gone through what I have. This is horrific in every way.

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Business Profile Summary

  • Public Partnerships LLC logo

Company Statistics

  • Complaint Against Public Partnerships LLC
  • Complaints Filed: 12
  • Reported Damages: $19,502.30
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