Choice Home Warranty
Complaint 350415 Details

OUR HOT WATER HEATER DIED AND THE COMPANY HAD NO MECHANIC IN THE AREA SO WE HAD TO FIND OUR OWN MECHANIC. WE NEEDED A NEW WATER HEATER AT THE COST OF 2600.00 BUT FIRST NEDED AUTHORIZATION FROM THE COMPANY. I ASKED THE MECHANIC TO WAIT WHILE I CALLED AND WAS TOLD THERE WOULD BE A 25 MIN WAIT. THE MECHANIC COULD NOT WAIT SO I HELD ON FOR 25 MIN AND THE CALL WAS NOT ACCEPTED BECAUSE I WAS NOT THE MECHANIC. I MAILED IN THE DIAGNOSIS (CHAMBER OF THE hwh IS CRACKED IN SEVERAL PLACES AND STARTED TO BURN THRU EXTERIOR AND BECAUSE THE UNIT WAS TOO OLD IT NEEDED TO BE REPLACED. I WAS TOLD THEY ONLY REPAIRED AND WOULD NOT REPLACE HEATER AND THEIR MECHANIC COULD HAE DONE THE WORK FOR LESS. MEANWHILE THWEY HAD NO MECHANIC AVAILABLE. I ASKED FOR A REFUND OF THE $1080 THAT I PAID FOR THE CONTRACT AND WAS TOLD THAT SINCE I HAD THE CONTRACT FOR 10 MONTHS (EENTHOUGH I ONLY USED IT ONCE @$180 THEY WOULD ONLY RFUND ME $200.00. I HOPE YOU CAN HELP ME. IF NOTHING ELSE I WOULD LIKE TO BURRY THEM IN PAPERWORK.