Complaint 350270 Details

  • Date Occurred: 06/23/2016
  • Reported Damages: $22.00
  • Location: London,ONT
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

My daughter and I went for dinner this evening and when i asked the waitress how much for a side of veggies she quoted me $2.99 However i seen in their menu "Sides" (and it gives a list of choices..Rice,Fries,Salade,Veggies,poutine etc is $1.99) I asked a manager / assistant manager what ever her job title was she was not dressed like a server "Excuse me how much for a side of veggies as i was holding the menu up cause it says $1.99" She says oh it's .99cents pointing to the last quoted price on the menu list I had to show her that just previous to it saying .99cents it said "loaded baked potatoe but all the other sides listed previous to that said $1.99( ending with Poutine $1.99) She said oh yes so sorry yes your right it's $1.99 Then i said well the waitress quoted me $2.99?! She said what? Who? I pointed to my server & she said ok one moment i'll tell her and she went to talk to the server.About 5 or 10mins later she comes and says i asked all the servers & they said it's $2.99 I explained but i just showed you where it says $1.99 in the menu in fact Consumers Rights when you quote me a different price from what the menu says I should get it free! She said yes yes thats fine and walked away. I assumed i was getting the side of veggies free ( in my mind i was thinking even if the put the $1.99 on my bill I'll pay it but i think im in my rights!) So we get the bill and it says $2.99 for the side of veggies AND the charged us for the Extra Bun which in the past the 10+ times i've been there you were always allowed ONE Extra Free bun NO Charge but anymore after that you are charged, PLUS she did not tell me at the time the 1 extra bun cost Extra! So i go to the lady that i had showed the menu too that said "Yes Yes thats fine" and say can you fix my bill please and i asked about the bun why the extra cost this time when allll the other times i had gone before they always allowed you one free extra bun. So she goes to the back to find another manager to fix the bill Again prob at min another 5 mins goes by the manager whom is dressed not like a manager ( the assistant or whatever her title was,was dressed more dressy than the manager) comes and starts to tell me I dont know how you see that the sides are $1.99 I grabed a menu and showed her the Black Outlined Box with allll the sides listed inside that black box and at the end of it, it has a whole list of sides:Rice,Fries,Corn,Salade,Veggies,poutine says $1.99 & beside that loaded baked potatoe .99. She continued to say No all sides are $2.99 and argue with me.They did finally give us the veggies for $1.99 Which i think i Should have gotten for Free by now all the arguing they've done & the removed the extra charge of the bun. Then i give her my scene card & CC getting ready to pay & she says Oh you want Scene points? Ahhh yeah?!! ( Like really? isn't it like airmiles its free whats the problem i didnt have my scene card out for no reason?!!) Then she gets the debit machine ready it wasn't working properly she had to reset it a few times then she says here its working you want to punch in a tip? I was like aaaahh NO not after today! Thinking to myself I will NEVER be back to this Swiss Chalet again and i had been a loyal customer been there 20+ times with usually no major problems. Tisk tisk Swiss Chalet Good way to lose a regular customer and you know what?! Word of Mouth IS powerful and beleive you me i will be telling Everyone! Plus i have a picture of the menu in the rest that shows all sides $1.99!You cant just "make a price"off your head when customer she it written in black & white! Now to Consumer Affairs! ;)

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Company Statistics

  • Complaint Against
  • Complaints Filed: 5
  • Reported Damages: $25,520.00
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