ModenaCam
Complaint 349355 Details

Warning do not buy from this company www.modenacam.com. I bought a license from Modenacam.com and to get this to work, you need quite a lot of help. They offer to install Adobe FMS on your server, but the copy they install is a fake copy and a fake serial key number. And if they install this Adobe FMS Media Server you risk getting your server shut down by Adobe or your hosting company.

When I started to complain about them so they refuse to answer, and finally they did close my support account just recentley. Now i am again trying to manage to install this myself with my files, but now i find out there are some missing files in my download packages, to get the Adobe FMS server to work correcst i need the FMS balancing files and these files they only give to customers by request or when they install the Adobe FMD on your server. So if you are a newbe they never tell you this. This files is same as we want to controll you for 100% and we wont tell how to do. Without these FMS balancing files the script wont work to 100%. And now when I ask for these files from the support they wont answer. I can't even login to m account. It's been blocked or baned for some reason. Just beacuse i did some complaining about them.

Now I'm sitting with a script and license that i can not be used because I need the FMS balancing files and these are missing in the script. This FMS balance files they only install by themselves to control everything.

https://www.modenacam.com/uploads/Administrator's%20Guide.pdf

7. Setup FMS Balancing (refer to “Video Streaming” for more details regarding load balancing): upload in your /opt/adobe/fms/applications folder the FMS scripts that have been provided by our support team or open a ticket to request them. These files are only released upon request; they are not in the ModenaCam archive!

And when i ask them why my support account is closed they just close my tickets and no answer back.

Dear,

Your ticket - Why my account on support is blocked? - has been closed.

We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.

Sincerely,
ModenaCam Support Team

This support guy name Raluca is a mess. So bad support.

So what ever you do don't buy from them. One year and only problem. It look so fine and you can earn money with the script they sell but the truth is that to run this script is not simply. They will controll it all and wont let you know how to do anything. I did ask som much on the support because i wanted to learn and now i can how do everything by my self but now they close my account beauce i want the last files from them.



So Big Warning. The Adobe FMS media server they install for free on your server is just cracked copy with a false serial. I ask Adobe and they say the same this serial is not valid they use. So how to find the serial they install on your server then. Just look in to your ams.ini on your server install If it is fake, the serial should start like this. Note this is not the full serial i show here.

# License key for Adobe Media Server
# For example:
# SERVER.LICENSEINFO = XXXX-XXXX-XXXX-XXXX-XXXX-XXXX
#
SERVER.LICENSEINFO = 1652-5586-4503-

Sorry for my bad English but to warn people it has to be done in English beacuse the most buyers is in English.