Bellaplex and Luminque
Complaint 347546 Details

  • Date Occurred: 03/11/2016
  • Reported Damages: $440.00
  • Location: Sydney Australia ophone number
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries


I have used Bellaplex and Luminique for 2 years now and have to say I love the products. When I found myself out of full time work and with 3 kids to support as a single parent I had to decide to put on hold my regular delivery of this product until I can land on my feet again.
I had 2 payments taken out monthly for both products (with a delivery every 2 months) along with 2 separate payments for delivery.
Yes, was getting expensive but as I loved the product this was my little splurge on myself.
When I contacted the Sydney Australia number I was speaking to an American man and I explained my situation that I was currently facing financial hardship and would like to put my payments and orders on hold for 2-3 months until I got on my feet again (I also had a few bottles stocked up so would survive until then)
This all seemed good and well until the gentleman then told me that my account was in arrears $480?
I asked him how could that even be possible as you take the direct debit off my credit card every month? He said this was in arrears since 2014. I then asked him why was this not brought up early as I had contacted the customer service line last year in April 2015 by email to speak about the direct debits coming out of my card, so If I was in arrears then this would've been mentioned then...his response was that this would not have been mentioned as I was not enquiring about that???
He then tried to tell me that numerous letters had been sent to my PO box (which I never received) requesting the payment or this would go to a debt collector? By now I was seeing red and asked to speak to his supervisor which he replied he was the senior staff on the floor. I then asked for him to send me all of this information in an email including a copy of the so called letters requesting payment as I was going to look into this legally and report this to consumer affairs as a scam as I had proof that payment had been coming out of my account every month without fail for the past 2 years.
On 2 occasions during this phone conversation he attempted to get me to pay $220 and he would then reduce the arrears back to $0.00
I told him I wasn't paying anything and to cancel my entire order completely. He then tried to tell me that I would still have to pay$440 Again I asked him to send me all of this in a document along with the letters supposedly mailed to me which I never received so I could then follow this up with consumer affairs. He then put me on hold again ( for a 3rd time) and when he returned he kindly advised me that all of my arrears were now finalized back to $0 and that my order was now cancelled.
So, definitely a lesson learnt as I had requested over the 2 years to please charge my card at the beginning of each month so I knew when a payment would come out. They were taking payments sometimes 2 weeks apart but in different months so in reality they were getting extra payments.
This company is definitely a scam when it comes to taking your money, sadly as I said I loved the products but a scam is a scam :-(

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Business Profile Summary

  • Bellaplex and Luminque logo

Company Statistics

  • Complaint Against Bellaplex and Luminque
  • Complaints Filed: 1
  • Reported Damages: $440.00
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