EHS - Exhibitors Housing Services
Complaint 346723 Details

Exhibitors Housing Services called our company claiming to be affiliated with the IECSC Las Vegas, a convention we're attending in June. They offered us reasonable rates at the Westgate and said they only had 7 rooms left at this rate. We were also told that we could cancel the reservation up to two weeks prior to check-in and were sent an email confirming this, since the fine print on the reservation stated otherwise. I asked about resort fees and was told there weren't any, it was just a flat $89/night. After booking the reservation I contacted the IECSC to make sure they were affiliated with EHS. They said they are not. I then googled the company and found numerous complaints that this company is a scam. I contacted EHS to cancel the reservation and they said they could only cancel it for a 25% fee. I explained I was sent an email saying I could cancel the reservation up to two weeks prior to check-in and they said the email said "modify" and their definition of modify did not mean cancel, it meant change. When I called the resort they said they had a reservation in our name, but that it contained very limited information from a company called Travco, which is based out of Egypt. The hotel also said there are resort fees in addition to the $89/night rate, when I was specifically told by EHS there were no resort fees. I've had to dispute the charge through my credit card company, which is such a headache, all because this company blatantly lies on the phone.