NordicTrack
Complaint 346298 Details

website : www.nordictrack.com
Order Number: 599742
Order Reference: 62088429NT

I bought norditrack 1750 treadmill as a gift for my brother, I paid for white glove assembly(250$) and what happens is they assemble the machine improperly, when i tried to contact customer support over phone, I could not reach a person even after waiting more than 30 minutes. failing to reach on phone I tried to chat with them, someone from support started chatting, I explained him that white glove assembly was not done properly , the treadmill does not even stand balanced on four sides, cannot close it. he questions back saying "how so" , I asked if he could send someone to fix it for which the guys writes ,"NO" we cannot send anyone without looking at pictures of the treadmill. I did that too, took pictures and sent an email to him, no response , sent the same email to [email protected] no response, they dont care. I feel literally cheated.
So after spending around 1852.88$ , there is a useless peice of junk sitting at home. I did a search on google and found that its just not me , there are around 280 complaints about their support(http://www.consumeraffairs.com/health/nordic-track.html).
Hope you guys understand the frustration