PurelyHosting
Complaint 346212 Details

  • Date Occurred: 01/24/2016
  • Reported Damages: $54.85
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

Well I purchased a couple of products from easykits.org who in turn recommend purely hosting for a tuned cloud hosting service. Not hundred percent sure if I was going to want to continue service with them for 3 yrs I opted for a 1 yr plan. Little did I realize that the only refundable portion of the money I spent was the hosting service. So they in fact keep more than 50% of your money! I waited for 3 hours before I called customer service to see what was the problem. I was connected to a man named Tom who was quick to inform me that it usually takes 4 hrs for everything to go through. So I did some searching and found that I wasn't the only one having this issue. So I call back again after waiting over 4 hrs. And wouldn't know I am connected with Tom again. He says I should call back at 9am Monday morning. Even though I purchased hosting service from purely hosting at 7:30pm Sunday evening. Finding it odd that I was connected to the same man both times I called I ask him how many support staff there are working. To which he answers 6! He asks whe I asked and I told him how found it odd I got him both times I called. He then states that their software automatically connects him to every call I make to them..... so I ask him the number to the billing department as I wanted to cancel at this point. He says it's the same number but billing doesn't answer calls!!! That I should try to email them and see how it goes from there!!!! But to do it after 9am Monday!!! I went another company who once received payment had me up and running and access immediately!!! Not only till after I went to my bank and filled out fraud charges and blocked my business credit card did I get an email later on this evening. Saying I needed to register in order to proceed and that theye was a "glitch" with their computers and it would be an additional 24-48 hrs before I could have access to my domain!!!! Now lucky me gets to hope I get my refund and wait patiently for a new card to come in the mail in 10-14 days.... stay away!!!! They no good!!!!

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Business Profile Summary

  • PurelyHosting logo

Company Statistics

  • Complaint Against PurelyHosting
  • Complaints Filed: 8
  • Reported Damages: $2,682.55
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What is SBID?

SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.