Complaint 345633 Details

  • Date Occurred: 01/05/2016
  • Reported Damages: $39.95

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I contacted customer support at about an additional charge on my account when I went to cancel a trial subscription. I explained that I had no knowledge of an additional charge they called an "Instant Upgrade." I explained I wouldn't have intentionally made such a purchase due to my fixed income. I am on disibility for neuropathy and AIDS/HIV. I messaged the complany several times and one reply from Oliver detailed my trial purchase and then a monthly instant upgrade purchase and then asked me why I had authorized the upgrade if I didn't want it. I felt belittled and bullied. Later I was offered a 40% refund out of goodwill on their behalf so things could end amicably. I countered with a 90% offer a few minutes ago. I have not received a response yet.

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Business Profile Summary

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Company Statistics

  • Complaint Against
  • Complaints Filed: 84
  • Reported Damages: $57,881.22
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What is SBID?

SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.