WMguitars.com
Complaint 345394 Details

Wmguitars.com is a scam website! BUYER BEWARE! Sends out broken guitars and refuses to accept return or help. Terrible experience with Mark from their customer service. He apolgized at first and pretended to file an insurance claim. Then a week later decided that I broke his guitar. I could not believe the way I was treated by WM guitars. Never again. AVOID! at all costs.. Here's the full experience for those curious about buying from these guys. Online or in store.. I notified this awful seller that the guitar was broken as soon as I opened it. The neck of the guitar was either broken before the guitar was packaged or broken during the shipping process. Mark Holyer from their "customer care" department initially apologized and stated that he would file a claim with carrier. However recently Mark's tone has changed completely and now he's decided that I am now a liar and a thief who broke his guitar. Which is absolutely absurd. This cowardly amateur is obviously just trying to duck paying for a mistake he made in improperly packaging the guitar. I will accept nothing less than an offer to pay for the repair. Which I should not even offer. Because after being so patient and providing them with all the photos as requested, to be insulted now and to be called a liar and a thief was completely unnecessary. Any decent seller would be bending over backwards to make this right. Which is most sellers out there. But this seller is an obvious exception. And I mean exceptionally inconsiderate and completely incompetent. Mark stated that since he doesn't see any damage to the packaging that this must imply "I had a disaster" and broke his guitar. Which makes no sense whatsoever. All this does is reveal just how ignorant the guy really is. I don't want anything to do with these people ever again. If no offer is made to pay for the repair I will return the guitar. But I should NOT be forced to pay the return shipping. I've already paid dearly in my time and money. Please help resolve this as quickly as possible. Thank you MS