Dr. Green Services LLP
Complaint 344310 Details

We had Dr Green Services for 1.5 years. The first year they came knocking on our door asking us if we wanted services cause our grass was in bad shape. They guaranteed us that our grass was going to be lush and beautiful. GUARANTEED! Our grass was so lush and green that year that they continued to have sales people come to our door to tell us that our grass was in bad shape and that if we went with Dr. Green they could make our grass look beautiful. Seriously?!?! Come on now really? Sell me a product with a promise, then knock on my door again trying to sell me your services again not even checking whether I was already a customer to sell me a service that I already have making the same promise to me that your services will do exactly what it has failed to do. You can imagine their "surprise" when I told them yeah our grass does look like crap and by the way we have your "awesome" services. Next thing you know they start talking about oh this is no acceptable we'll have a supervisor come out right now to take a look at it and re-administer services free of charge. Of course like all the stuff they say to customers it's a lot of fluff and nothing happens. No supervisor, no re-administering, no contact, nothing. At least not until they knock on our door again to try to sell some services or they want payment for services. They hit up our entire neightborhood that year and everyone's grass looks exactly the same. Yes "lush" and "green". Our grass which had barely any weeds when I was doing the work myself became a weed breeding ground. Our grass was so dead that we had to re-seed after canceling their services. We toughed it out for 1.5 years hoping that they could get it right. They could not!

So yes we cancelled them thinking we would we done with this sham of a company. I call in tell them we no longer want their services because their services have destroyed our grass more than helped it. She responds by asking if I want a supervisor to come out and re-administer services to which I politely decline because seriously we've heard that sham for 1.5 years! So I ask the lady is there a balance on our account that I can take care of which their shouldn't be because we do automatic payments to which she replied. No there is not a balance. Fast forward 6-7 months later to today. I get a calll from Dr. Green services asking us to pay a past due balance. What?!? Press 2 to talk to a customer service rep. A lady called Amy picks up and says yes we have a balance. I tell her no we were told by their repp when we cancelled services that we didn't have a balance. Her tone changes and says sir her notes says nothing like that here let me tell you what it says. She starts reading notes saying I called in upset to cancel services. Then says I said there shouldn't be a balance. So I tell her yes I agree I did say that but she also told me there is no balance. Then she says well it doesn't say that here. So at that point I'm upset and tell her I'll take care of the balance but this is exactly why we cancelled your services to which she replied with a smart attitude, "Why because we make you pay money for services?" So I corrected her with no because you guys tell your customers one thing but instead do something else! So I said I will be making sure to let everyone that I know not to go with your services. To which she replied, "Why because we made you pay off your balance?" at this point I become livid and went off at her and told her if she wants this balance paid or not. I paid off the balance and here I am letting you all know how wonderful this company is. Want green grass and no attitude from reps? Stay away from this company.