Millbrook Financial Center
Complaint 342379 Details

On August 14, I was notified by Patrick Cornell, that my loan was approved and was pending release after a security deposit was made.
On August 17th I sent the security deposit to Alex Tallar (Ontario, Canada)via Western Union (tracking number [MTCN]736-289-2708). Shortly after sending the funds to their accounting department which is located across the border in Canada, I was told that I had to wait for verification of funds.
I then received an email stating that my loan funds were being held pending submission of an insurance premium of $1420, after informing Patrick that I didn't have anymore money, he stated that he would return my deposit in full (including the cost of sending the money Western Union).
On August 25th, I called Patrick in search of my refund, he placed me on a short hold and then returned to state that the refund was sent out!
On August 27th, I called several times without getting a answer the individual was always on another call or away from his desk. On August 28th, I called again (this time using *67 to hide my number) I received a lady promptly and she stated that the amount of time for a refund is 7-10 business days.
Since that last contact I have repeatedly call their number (877) 520-5174 (ext. 142 Patrick's extension) with no success. I also wrote a letter to their accounts department [[email protected]] with no relief in sight.