AppliancesConnection.com
Complaint 341222 Details

I placed an order for a Stove, Fridge & dishwasher through Appliances Connection (AC) as a gift to my parents who were remodeling their kitchen. I also opted for the white glove delivery. Buyer beware... don't waste your money, the delivery people will take it up a flight of stairs for no extra charge. I placed my order on May 12. As of that date the fridge & stove were in stock & the dishwasher would be available on May 22. On May 18th I received an update via email stating that the availability date of the dishwasher had been pushed out to May 27. I had the option to split the order & get the items that were currently available delivered right away. On May 20 I requested my order to be split. On May 20 I also received a phone call from Victor, my sales rep at AC stating that the dishwasher was actually discontinued & it would never be available. Ok, fine. Since these items were a gift, I told Victor to scratch the dishwasher & get the stove & fridge delivered to my parent’s stat. I would ask my parents to select another dishwasher or see if I could locate the discontinued one elsewhere. He did as I asked & on May 22 I received a confirmation that my order had been processed & sent to the warehouse.

On May 23 I received an email that the items had been picked up by the shipping company. Then there was silence for a couple days before I received notification via an automated phone call that my items would be delivered on June 1. Great, my parents would have some appliance soon! My mom was ecstatic. On June 1 around 7:51am I received a phone call from the delivery company stating that my items did not make it on the truck & the delivery would be rescheduled.

If I were to reschedule my delivery of these items I would have been charged $75.

Ok fine, stuff happens. I was told I would receive a new delivery date soon. I did, & I was told that my items would be delivered on June 5. On June 5 around 2pm I received a phone call from the driver stating that his truck had broken down. My items would not be delivered yet again.

If this had been me rescheduling the delivery, I would be charged $150 now as this was the 2nd reschedule.

I called on June 10 after trying to use the tracking service unsuccessfully to find out when my items would be delivered. Every time I called AC I was on hold with them for 15-60 minutes. I was told that it would definitely be delivered on June 12. On June 11, I called back to confirm the June 12 delivery as I did not see updated tracking info & I had not received an automated phone call yet. I was told it would be delivered either June 12 or June 13.

If this had been me, I would be at $225 in rescheduled delivery fee charges.

I asked AC about this & the possibility of providing me a discount equal to these charges & was told NO. I was also very upset as the day before I had been guaranteed a delivery on June 12 & now it was either June 12 or June. I was fed up & requested a cancellation. I was told that I would incur a 15% restocking fee as the items were already with the delivery company. It was now one month after the original order had been placed, my card had been charged nearly $5,000 for high end appliances & yet I had no appliances to show for it. I called my parents & they gracefully stated that I should give them one more chance & wait until Saturday since cancelling the order & then reordering from another vendor would increase the delivery time, especially if the items actually showed up in two days as promised by AC.

I agreed to wait… if they could wait then I could wait. I felt like a terrible daughter feeding them a string of lies that their items would be delivered & then having the items not show up, but alas, in their infinite grace & humility they simply thanked me for the gifts that were coming.

On June 13 the delivery truck showed up. However, instead of a fridge & a stove, they only delivered the stove. Apparently the fridge never made it on the truck. ARE YOU KIDDING ME?! On June 17 we were graced by the delivery company yet again, this time with the fridge. They unboxed it & took it up the stairs, but they did not remove all of the clear plastic on the fridge. My mom did not notice that the plastic was still on & upon inspecting it & finding no damages she signed the paperwork & thought she finally had two of her appliances, both in perfect condition.

The contractor arrived to install the fridge & noticed the plastic still on. He removed it & revealed a large dent on the bottom door of the stainless steel fridge. By this time I was too aggravated to call AC back & I knew I would be told that the paperwork had been signed so there was nothing they could do. The fridge appears to function fine with the exception of the eyesore dent on the front. Lessons learned: NEVER PURCHASE FROM APPLIANCES CONNECTION; the price difference is not worth the aggravation it will take to actually receive your items.