Stearn's Ford
Complaint 340641 Details

  • Date Occurred: 06/16/2015
  • Reported Damages: $40.00
  • Location: Burlington, NC

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

We have now purchased 6 Fords. Most from this company. There have Been only a few problems with sales, that were worked out. The service center is a different story. I took my Fusion because the USB port does not work at 7:30 am today. I received a call at 3 saying they had to run a computer program to see what was wrong per Ford. They should have the problem diagnosed by closing 5:30. At 5:30 they have no answer. I will have to bring it back to determine what was wrong. It could need a new unit, but they were not sure. I asked if they would go ahead and get the part in so I would not have to come back two more times or leave my car the three days they said it would take for a part. No they would have to pay a restock fee to Ford. I'm no engineer,but I know when a USB port doesn't work on any devise is is lost and has to be replaced. How do you run a program through it? The service tech would not hear it and now I will be required to drive well out of my way three times and await a ride. Really? Since this is warranty work, at least they could try to accommodate with a loaner or fewer trips. I'm still awaiting the call to say my part would come in for the recall part from my 2010 fusion that I traded in. Three calls resulted in it coming in about 6 weeks for an answer. It was never fixed. I'm looking for about the same with this.

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Business Profile Summary

  • Stearn's Ford logo

Company Statistics

  • Complaint Against Stearn's Ford
  • Complaints Filed: 1
  • Reported Damages: $40.00
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