GuruAid
Complaint 340225 Details

  • Date Occurred: 06/01/2015
  • Reported Damages: $182.80
  • Username: Ms Anonymous
  • Location: UK
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I am in my late 60's (female) and I wanted to upgrade my PC from Windows XP to Windows 7. I was told that XP was no longer going to be supported. So, I searched and found GuruAid online and I spent a long time with one of their representative.

They installed Windows 7 and on satisfaction I paid the $182.80 (£119.99). The payment was made to GuruAid, it shows as GuruAid in my Bank Statement and the Invoice I received by email was from GuruAid.

As time went on, my PC was running extremely slow. Even when trying to browse the internet and.or trying to use Skype. It was tiresome just to use the Internet for searches as it would take such a long time to load a page etc.

After a few months of this, I decided to call a friend who then decided to load Linux alongside Windows 7. It took some getting used to but, now I am happier with this new operating system as I am able to use the internet and skype without having these hanging issues.

Each time I spoke with GuruAid (and just recently), to explain how I had called them to upgrade from Windows XP to Windows 7, they started denying that they had upgraded my PC. They said that I had simply bought a year's support.

I said no... my main reason calling back then was that I wanted to upgrade from Windows XP to Windows 7. They said they had never updated my PC, I said in that case how did Windows 7 get on my PC and it was only after installing that I paid and we went through th billing process together.

This company has no morals, very incompetent and unprofessional as even though I had the upgrade the machine was running too slow, I put up with it for several months, but it was getting slower and slower.

When trying to resolve this issue with them, they denied putting Windows7 and now the representative who I had speaking to on the telephone does not work for the company and I was told never did.

During my complaint, I was made to feel as if I was delusional and I was creating a scam with them. I said I am in my late 60's and I am not computer iterate in that sense and I simply use it for searching and mainly skype with my friends and family.

I am totally disgusted with their mannerism as always talking about hos professional they are and yet again, installed Windows 7 to which I had so much problems (I paid them after the installation) and when complaining I am told they did not install Windows 7.

I then started searching online and I was alarmed at the so many, many others whom have had bad experiences and scams from GuruAid. There are also videos on Youtube from unsatisfied customers, far too many to be professional.

It is a shame that I cam across all these articles and others after my experience with them. In future I will be looking for articles of complaints from any company like GuruAid, claiming to be of assistance and help.

They have left me in total annoyance, with the new installed Windows 7 and left me with a machine that was difficult to use due to it being so slow and I regretted taking off the XP as it was fine, I just wanted to upgrade.

DO NOT USE THIS COMPANY. I AM ALSO SENDING THEIR DETAILS and ALL THESE COMPLAINTS PLUS MY OWN TO THE FTC IN USA AND THE AUTHORITIES IN UK.

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Business Profile Summary

  • GuruAid logo

Company Statistics

  • Complaint Against GuruAid
  • Complaints Filed: 61
  • Reported Damages: $64,066.96
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What is SBID?

SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.