Aloevella Wrinkless Cream and Ayur skin renewal cream
Complaint 336845 Details

Beware SCAM. Falsely used Ellen Degeneres's face to endorse these products. The ad stated free sample jar of the Ayur cream and the wrinkles cream. I am someone who checks things out carefully before buying, but with this I just thought it was going to be a "sample" product to try and then if I liked it, I could purchase the regular sized product. So, stupidly I submit my credit card number to pay shipping cost for samples. My account was charged $4.95 and a second charge of 2.45. Five days later my account had three more charges from the same company. Two for $99.00, one $99.00 charge credited back same day, then third charge for $139.00, a grand total of $245.40 for samples. First, I notified my bank of the situation and canceled my card. I called Aloevella's customer service and spoke with a very disrespectful girl named Sierra. She rudely informed I had enrolled in an automatic shipping program! There was absolutely no mention of any kind of automatic monthly billing to my credit card when I requested the promotional offer. There was no mention of the automatic billing price on my shipping statement either. The samples I received also expired 11/2014. Sierra reluctantly gave me two numbers for my returns. Then informed my card was declined when she attempted to charge my account $10 for restock fee and in order to get refund this fee must be paid. She didn't even get permission or inform me she was attempting this transaction to my account. Thank goodness, I had already canceled my card because of this company's unapproved excessive activity to my account. I'm not going to pay return shipping and a restocking fee in order to get an unlikely refund. After I decided not to ship, I opened the samples. It smelled horrible, so I wouldn't dream of putting it on my face.