Complaint 336202 Details

  • Date Occurred: 01/01/2015
  • Reported Damages: $157.00
  • Location: Hilton Hotel Islington
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

Tried to make a booking with to stay at Hilton Hotel Islington on 29th August 2014. The website told me my booking had failed to go through. Three days later my bank account showed £157 had been taken by and yet I had no booking reference or anything else to prove I had a booking. I reported this to them …… nothing! I never received any form of booking reference or a confirmation email right up to the day of travel. I did stay at the hotel but through a second booking made direct through Hilton. It was only when I checked in was I told there was another room also in my name. I pointed out that I had no proof of booking and I was unable to cancel the room and therefore could not have the money back for the room! I have sent endless emails to and they have done nothing to help. It sometimes takes upto 5 days for them to even bother to respond. They took my money dishonestly, failed to deliver any proof of booking when asked for it and their customer care ( which isn't in England) is non existent!

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Business Profile Summary

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Company Statistics

  • Complaint Against,
  • Complaints Filed: 79
  • Reported Damages: $19,494.71
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