Stanley Home Warranty
Complaint 335395 Details

I paid for the full year gold membership once i closed on my home nov. 2014. I was told I'll receive my official docs in the mail after I make payment. I was given a poilcy number till I recieve my docs in the mail. They emailed me the invoice with my policy number (all seem legit at this point). Keep in mind, everytime I called sales I ALWAYS spoke to a live person. Now, it's past the waiting period time to report a claim. i called over 50 times and i can never get a live person, the prompter tells you to leave a message and i have left 50 messages (ALL DOCUMENTED WITH DATE & TIMES). finally i got an answer the 50th time (EXACTLY) and spoke to someone by the name of "Andrew" (which he hesitated to give me his name - therefore may not be his name). The c.s rep. by the name of "Andrew" stated it is a 30-day waiting period before i can submit a claim. I called and sent an email to claims to report a furnace and ductwork issue (which is covered in the policy) and waited till dec. 21 to report a claim. they stated my poilcy did not match in their records and the furnace issue may not be covered. I contacted c.s to find out why I received an email stating my policy do not match. "Andrew" placed me on hold to talk with a mgr and told me he did see that payment was made and that they will fix this issue and to allow 24 hours for my claims to be processed and that the furnace and ductwork MAY NOT be covered. to date i have not received am email or call. IN fact, in thire prompts i have called billing, sales and cliams -- CAN NOT GET ANYONE BUT A VOICEMAIL!!!!!!!! I"M LIVID AT THIS POINT!!!!!!!