StreetDeal.sg
Complaint 331868 Details

I purchased a Burberry leather wallet voucher from Streetdeal.sg which was costing SGD 149. The purchase was done around late August or early September 2014, and the order was supposed to be shipped between Oct 01-14, 2014. The dealer was listed in the voucher as [email protected].

As I did not receive my product well beyond the promised date, my first communication with the vendor was done on 17/OCT/2014 requesting the status of delivery and to send me the shipping tracking number.

Since then until today, I have sent around 25+ emails in total to Voxxus Marketing ([email protected]) and Streetdeal.sg ([email protected]). I was not given the shipping tracking number and Voxxus and Streetdeal kept throwing the responsibility of providing a tracking number upon each other like a ping-pong ball. Streetdeal also emailed the vendor that in case they don't respond within 3 working days with the tracking number, I will be refunded my money.

As of today (29/OCT/2014):
- I have not received my product
- I have not received a shipping tracking number
- I have not received a missed delivery note from Singpost or any other courier agency
- I have not been refunded my money

I am at a loss of SGD 149 and trying to find out the authorities who can handle such complaints and mediate to get me my product or get the dealer refund me my money.