Norwegian Cruise Lines
Complaint 33059 Details

Upon boarding the ship, my great grandchildren were given a door keycard as I was. I was not aware that each card was also a credit card. I warned the children not to lose their card as it was the key to the door. No where in the literature or when given the card was I told this card was also a credit card and could be used anywhere on the ship. The last day I rec'd a call from customer services that I was over the $300 limit on my visa card. This was in the afternoon before arriving Sea. at 7 am the next morning. I went right down to the service area and then found out that my granddaugher (just 9 yo) had played games in the arcade. NCl's excuse was that there were signs outside the doorway. I personally did not see any signs at all and I know that 9 year olds are not going to read the signs. i feel strongly that anyone contemplating a cruise should have the option of limiting spending and should be told upfront that the key card is also a credit card. Just another way to hide charges that I consider it a fraud.
I have communicated with NCL, but not at the highest level, in order to recoup this money spent at the arcade. The cruise was very expensive and I was not prepared for extra charges that I was never aware of.
Elaine Renegar (cruise Aug. 13-20, 2011)