EzTrader.com
Complaint 329371 Details

An advert for EZtrader popped up on an unrelated website and sounded interesting. I therefore looked at the website and scanned their terms and conditions, I didn't read the bonus part as I did not have a bonus on my account nor did I plan to apply for one. After initial use I found the website easy to use but it became apparent I needed some instruction.

I later received a phone call from a member of Eztrader and was offered a bonus. The lady at the other end of the phone was very aggressive and to the point but from what she explained there didn't appear to be any downsides to depositing funds, receiving a bonus and then trading. I was told to "use the bonus to give it a go and see what you think" and it was explained vaguely that I would need to trade a substantial amount more than the bonus before being able to withdraw the bonus itself. At no point was it explained that I would not be able to withdraw my own funds either and the lady did not offer me time to read the terms and conditions myself before making a deposit and agreeing to the bonus offer.

I then began to use the website and trade with mixed results. After having a number of issues with the website crashing and freezing I decided that their service was not for me. I was still within 90days of receiving the bonus and thought I could cut my losses and withdraw what was left of my funds. At no point did I attempt to withdraw the bonus itself.

My withdrawal was denied so I contacted Eztrader. I was told due to money laundering laws I needed to confirm my identity first and I would then be able to withdraw. I did so by emailing scans of ID/documents and then once receipt was confirmed again attempted to withdraw my funds (not including the bonus).

My withdrawal was again denied and this time I was told I needed to have the bonus removed first then I could withdraw my remaining funds.

I emailed the address given to request my bonus be removed but still to this day have not received a reply. Thinking that my bonus may have been taken off as requested i again attempted to withdraw but was again denied.

I then began to try to call Eztrader but multiple times i was left on hold before eventually the line would be cut off.

I then began to investigate ways to complain to EZtrader and found numerous people who have had issues with this company. I emailed to make a complaint and they have failed to recognise any of my issues or admit fault in any way.

I am disgusted with how I have been treated.

It was not until I notified them that I would be contacting Cysec (their controlling authority) that I finally received a phone call. But having been treated so badly I have refused to continue communicating with them.

I really believe that they are scamming people by ringing them, offering them a bonus without notifying them of the full risk nor giving them chance to read the full terms before committing.

Please make people aware of this company.