Complaint 328186 Details

  • Date Occurred: 08/01/2014
  • Reported Damages: $2,310.00
  • Location: South Africa
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I ordered a the Veloura and Alluria cream 14 day trial pack on 23 June 2014 via the internet. They confirmed my order and deducted R70 twice, once for each cream. After a few weeks I still had not received my trial pack and called. They advised me I should receive it soon. To date I have not received the trial pack!
On the 31st of July they had the audacity to further deduct R1078 twice from my credit card! This is outright theft as I did not consent to any monthly order of this product. Apparently you have to cancel within the 14 day trial period? How would I even know this if I never received the trial product?
How can a company like this even be allowed to operate as a legal business?
Is there no consumer council in the UK that can put a stop to this outright theft?
My bank is currently investigating the matter and trying to reverse the payment but I have to consider the possibility of cancelling my credit card as they might try to bill me again!
I am so disgusted!

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Business Profile Summary

  • Veloura logo

Company Statistics

  • Complaint Against Veloura
  • Complaints Filed: 180
  • Reported Damages: $130,337.20
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What is SBID?

SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.