TinyDeal.com
Complaint 327570 Details

This is what happened to me with tinydeal.com:
1 - I bought a Onda tablet for 149€ (+22€ custom fees) on 19th may 2014
2 - They shipped to me quickly through DHL (less than 10 days)
3 - The tablet was defective and unusable so I contacted their customer care via chat
4 - After lots of chats and emails they told me to ship it back to their storehouse
5 - I spent 30€ to send it back on 29th may 2014
6 - Express courier couldn't find them at first attempt, and they didn't claim for the packet for at least 2 weeks (I emailed them so many times to warn them about it!)
7 - Finally they received the item on 1th july and they told me they would eventually sent the tablet back to the manufacturer FOR REPAIR!
8 - Yes, you read well....I bought a new tablet and they want to send me back a repaired one
9 - I tried to ask for a new tablet but they told me my tablet was 70% new and they couldn't replace it (I used the tablet twice: first time I switched it on and I recognised there was a problem, the second time I tried to upgrade Android to see if it could be a software problem - No, it wasn't software, was a hardware problem!)
10 - After about 10 emails in which I spoke with several people, I was tired (that's their strategy, now I know...) and accepted to get a repaired one + 30€ refund for the second shipping cost
11 - Today I asked several times for news (1 - if they sent the item for repair, 2 - what did the manufacturer tell them about repairing time)
12 - They told me they sent it to the manufacturer and then they told me to wait in order: more days to check all the problems are solved, 10 days to check all the problems are solved, 15 more days to check all the problems are solved

They are cheating, they won't send me anything back.