HotelsOne.com,
Complaint 315577 Details

  • Date Occurred: 04/04/2014
  • Reported Damages: $81.87
  • Location: can't find out, Company is hiding
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries


Approximately booked on their Web Site 9:50 pm
04/04/2014

Website Fraud with a Website Hotelsone.com

Hotelsone.com uses their Website and incorporates the Hotel picture so in it that you think it is the correct Hotel. You type in your Info into their Booking Service including the Credit card Info and push the booking Button. Hotelsone.com tells you an email will be send to you. The Email never comes and the Hotel never receives any Booking or Money from them. But there Website sends you a Confirmation confirming for you the booking Day one Day behind. If you complaint on their Customer Service Telephone No. They will ask you again for your Credit Card No. But not this time I only gave them my name. With my Name they found my Email were I tried to correct the Date and then Hotelsone tells you they will charge twice: Onetime for the wrong Date and then for the new Date.
On Top of it they which you good Luck when you want to cancel or want your Money back.

Next Day my Wife called above Company 04/07/3024. Hotelsone told her the have booked in a different Hotel. I booked at Magnolia Bay Hotel in Mi, they told her they booked it at the Days Inn, Mi and it was booked by Expedia. She gave us a Hotel Number to call a Manager with the Name Patel. This one confirmed the booking over Expedia and he gave us a Number to call with Expedia. We reached another person from India under the given Number. He confirmed the same Story and said he would call us back within 72 Hours.
We finally tried to call Expedia direct and we were unable to call them. On the Website the told us to return our Call. So far we haven’t received one. On Call came later and we just got the run around again.

I received following email:
Dear Frances

Thank you for contacting Hotelsone.com regarding change of dates.

I would like to inform you that due to security reasons we will be unable to assist you with this type of query by email. The availability and prices of the room keep fluctuating as we work on a live booking system and we want to give you the most accurate information.

I request you to give us a call on 888-273-4683, 00 44 20 302 76614 or 8000 397 4442 and we will make the booking for you.

Kind regards

Mary
Customer Care Team Hotelsone.com

-----Original Message-----
From:
Sent: Apr 4, 2014 9:49:29 PM
To: IAN_EMEA <[email protected]>
Additional Recipients:
Subject: Contact us form: Subject:Change Reservation Language en Currency USD

CONTACT US FORM
***************************
Subject: Change Reservation
First Name:
Last Name:
Email address: v
Itinerary Number: 150060457
Phone Number:
Questions/Comments: My Booking time is 04/05/14 at 2:00 am and not 04/04/2014. Please change and call me back to verify






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Comments

  • HotelsOne
  • HotelsOne SBID #8f3279eca7
  • Posted 04/25/2014
  • Dear Frances,

    Thank you for your e-mail in regards to booking number 150060457.

    Our apologies for the inconvenience you have experienced while booking through us.

    We picked up this case and will investigate it. We will update you shortly.

    Please let me know if you have any questions.

    Kind Regards,
    Hotelsone
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Business Profile Summary

  • HotelsOne.com,   logo

Company Statistics

  • Complaint Against HotelsOne.com,
  • Complaints Filed: 79
  • Reported Damages: $19,494.71
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