Nexis Card
Complaint 315556 Details

Nexis Card recently was sold to a different bank. Due to the merger with in Nexis Card is making the transition difficult for current existing customers. As an existing customer, and experience in the banking world, customer account and transaction information should be kept on file, but this is not the case. For example, my previous monthly debits and deposits are currently being rejected. My monthly bills were not coming out of my account. I have not received my payroll direct deposit. When this started to happen, I called Nexis to find what is up with my account. I had to call Nexis Card 8 times to have this issue resolved. In addition I was charged the call fee each time I called in to have this issue resolved. The Nexis Card customer service is the pits. The Nexis Card customer service explained, due to the merger, its my responsibility as a card holder to change my account information with my employer so my direct deposit will transfer to my new account. The Nexis Card customer service further explained, due to the merger, its my responsibility as a card holder to change my account information with any automatic debits I have authorized to debit my account. I have to have direct deposit because my employer will not issue a check for payment, otherwise I would not be using this company. In my experience with bank mergers acquiring customers, the customer's information is kept on file. Also any account debits and credits would not be interrupted so it would not negatively affect the customer. Basically with the Nexis card merger its on the customer to update any account debits or credits to his or her account, nothing transferred over from the old bank.