Speedy backup
Complaint 314540 Details

  • Date Occurred: 03/31/2014
  • Reported Damages: $2,000.00
  • Location: Your site IDs it as paralogic in Vancouver, I believe

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

This program piggybacked itself into my computer system. I subscribe to Carbonite and when I got a backup prompt I hit it. Then this speedybackup page immediately popped up, describing itself as a Microsoft partner. I immediately closed it.It does not show up in the list of all programs. When I got an email from a customerservice rep,I emailed back the request that speedybackup remove all its software from my computer. They kept sending emails that became more threatening -- the wording I think was "wouldn't it be terrible" if my system crashed and I didn't have backups. I emailed that this was a threat and I damn well better not have a system crash. On March 28, 2014, two days before the trial period expired I had a complete and total system crash, when I was out of the house. Everything is gone. In 25 years of computer usage I've never had anything to compare with it. When I do system restore, the computer shows it restoring but I am unable to get Windows functions and the screen goes back to the manufacturer's desktop page. Carbonite restoration does not work. Even though my "trial period" is over I still get messages that Speedybackup has a number of files backed up and when I hit any command button I am taken to a page where I have to subscribe to speedypal before anything else can happen. Obviously they're holding my information hostage. There is a frequent message about recycling bin corruption and nothing repairs it. I have not access to the email messages. The computer itself seems to be damaged.My Carbonite is useless.If I go ahead and pay the money there's no guarantee that I will get my data back and that the damage could be repaired.

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  • ParetoLogic
  • ParetoLogic SBID #d07e2fee90
  • Posted 04/02/2014
  • Hello Jack

    I am very sorry to hear of the difficulties that you have had with your computer and would be pleased to do all that we can to assist you.

    The emails you received came as a result of signing up for a SpeedyBackup trial through the offer you mentioned. The emails are automated and offer you discounts on a full subscription.

    SpeedyBackup is a legitimate Microsoft Certified product and would not purposely interfere with your system at all.

    If you have questions about SpeedyBackup you can contact the support team: http://support.speedypc.com/speedybackup/contact.php

    We look forward to hearing from you and to working with you to resolve this matter.

    Kindest Regards

    Laura E.

    SpeedyPC Liaison

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Business Profile Summary

  • Speedy backup logo

Company Statistics

  • Complaint Against Speedy backup
  • Complaints Filed: 1
  • Reported Damages: $2,000.00
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