Complaint 314366 Details

  • Date Occurred: 02/05/2014
  • Reported Damages: $15.87
  • Location: Toronto and US
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I ordered the free trial of Lumanelle products ,it was delivered 2weeks later missing one of the products, I waited a week and it still never came.I phoned up the company and said I had not received it and as it was almost time to send it back as I would not be keeping it as It was way too much money, they never mentioned anything about cost when you order it !!!!!, anyway the rep I talked to said not to worry a replacement would be sent out and That I DID NOT HAVE TO BACK, what a lot of bull , I never did receive the product I was missing and now it is the 30th of March , I have called numerous times. The call over week ago they gave me a tracing # and told me to check with my post office,The post office has no record of it only the one parcel delivered with the missing product in it.. Can you believe they even said to me to check with my neighbours to see if they had received it! !!!. The phone call today about 45mins on the phone solved nothing , the rep Michael said they would not be sending me another replacement as I had cancelled the order. I said fine but refund me the postage I paid to have it delivered. I will wait and see if that ever happens. I do intend try to talk to a manager tomorrow and complain again, I I can stop even a few people from falling for this I will be happy

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Business Profile Summary

  • Lumanelle logo

Company Statistics

  • Complaint Against Lumanelle
  • Complaints Filed: 58
  • Reported Damages: $11,051.70
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