Shoedazzle
Complaint 311516 Details

Just wanted to buy a cute pair of shoes someone posted on Instagram. HUGE MISTAKE! When you check out you apparently click on terms and conditions that allows them to charge your credit card $39.95 per month. I went onto the website to find out what was going on, logged into my account, which read my account balance was $0, AFTER they took $159 out of my account.
Tried online chat and they just rudely kept repeating I need to call the customer service number. Then WHY does online customer service exist? Just to direct me to a phone number? Called the number, got through verifying myself, only to be disconnected.
Called again, re-verified myself and was told there were no supervisors available (how convenient). I told them I would wait until one was free, after 10 minutes they came back on and said there wasn't a possibility I could speak to one right now. He said he could only refund the last charge. I explained that their subversive ways of doing business and my account no showing any of my money posted to my account was so underhanded and slimy that I wanted all of my money back and they would get a scathing review on every website I could find. When I mentioned a bad review, they suddenly could refund two months.
These people are thieves and not to be trusted. I hate that I fell for this and didn't catch it sooner. Unfortunately I have to spend the remaining $79.00 they stole from me. It makes me sick to think of them getting ANY of my money.