Complaint 310441 Details

  • Date Occurred: 01/01/2014
  • Reported Damages: $240.00
  • Location: Door to Door Sales

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

SWAdvantage uses a very interesting tactic of placing notes on the sales receipt to indicate that you have a short term "Free" subscription to their website service after buying school books for children. If you pay for the books with a check, they now have your bank account information to automatically charge your account $19.95 EVERY Month until you cancel. No indication of this "service" was provided at the time of purchase, only a note on the receipt. Now comes the interesting part... Calling their customer service number 888-551-5901 during published office hours resulted in a message that the office is closed. Calling my bank resulted in a $35 stop payment fee that will only last 6 Months. Fortunately additional research on-line resulted in a different office number that someone actually answered the phone 615-391-2500. After the call was transferred to 3 other people, I eventually spoke to a customer service representative that canceled the account based on a name and ZIP code for the original book purchase.

I will NEVER buy anything from this company again.

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Business Profile Summary

  • SWAdvantage logo

Company Statistics

  • Complaint Against SWAdvantage
  • Complaints Filed: 15
  • Reported Damages: $5,317.19
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