ANTonline.com Atlanta Network Technologies, Inc Antonline.com, Atlan
Complaint 306158 Details

Same complaint as user below. PLEASE CONTACT AMAZON TO FILE A FORMAL COMPLAINT TO HAVE THEM REMOVED AS A SELLER. PLEASE TAKE THE TIME TO FILE THE COMPLAINT!


I purchased a video capture card through Amazon.com and ANTOnline.com was the seller for the item in their marketplace. Item was ordered on the 17th of January but didn't get the item till the end of January. I have had problems with the card and have been going back and forth with Avermedia's support since that time trying to resolve the issue. Finally Avermedia told me to return the defective card to ANTOnline.com. I filled out their return form on February 15th and got an email back telling me I was PAST the 30 day "return policy" window - WHICH IT WAS NOT, DO THESE PEOPLE KNOW HOW TO COUNT? So now it WILL be past the 30 day window while I end up arguing with them over accepting the return which they rightfully should. They had a ridiculous form with an absurd amount of questions about the packaging to fill out before they'd issue the RMA. I dutifully filled it out which took a good 20 minutes and they won't even follow their own return policy! This is ridiculous! DO NOT BUY ANYTHING FROM ANTOnline.com FROM THEIR WEBSITE OR THROUGH AMAZON.COM!!!