DealFun.com
Complaint 30555 Details
- Date Occurred: 10/29/2013
- Reported Damages: $119.00
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
About four hours ago, I purchased the $119.00 "super Bonus" deal as a first time user to the website, which according to what I read, guaranteed me a win within the first 24 hrs or they would "refill" my bid account till I did win. I browed the website for a few minutes, then decided to bid on some items, but the majority of my "bids" went to an Iphone 4s-16GB, resulting in at least me being able to get that specific item at dealfun price, minus the cost of all my bids right?...Wrong, when I went to actually use my buy it now option after all of my 340 bids were totally gone, expecting to get the item for "only" $554, due to me having about 4100 bucks worth of .60 cent bids in it already, the website told me that "The option to buy this product has been disabled, due to low inventory. We are sorry for the inconvenience." What a crock !!! This was all AFTER i asked for a refill of my bid account, to which they NEVER have replied back to per the guarantee !!! It has been over two hours since I emailed them now, the website says within 15 minutes on average,,yeah right!!!!!! I will seek legal help, and I will
ensure they pay me back for the fraudualant business practices to which they are engaing in, plus legal fees, if my demand is not met 100%!!!
- bettertreasures1 SBID #68c385dcd3
- Posted 10/29/2013
Comments
- bettertreasures1 SBID #68c385dcd3
- Posted 10/29/2013
- "4100 bucks" Should have read $100 bucks
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- Chris SBID #e89e96774f
- Posted 10/31/2013
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Hello,
Chris here from the Customer Relations team. Always here to help!
We are very sorry about the inconvenience. Only for some products with high demand and low availability, we have disabled the buy it now option. As you would understand, iPhone 4S is a high demand product and we could not get enough inventory but still wanted to give our users a chance to win this exclusive phone. However, we understand that this is not always favorable for the users and we are discussing this matter very seriously internally to arrive at a favorable conclusion.
In any case, we would not like you to feel cheated. If you could keep please let me know your username / Email ID here I can assure you you will be very satisfied with the response. I also apologize that the customer care took as long as they did to get back to you and we are looking into that right away as well.
We truly value your feedback.
We take pride in our customer service levels. Our team is available around the clock and we a -
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Company Statistics
- Complaint Against DealFun.com
- Complaints Filed: 946
- Reported Damages: $183,914.60
What is SBID?
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