CheaperFlights-Air.com
Complaint 302178 Details

Well, thank God I decided to make some research before transferring the money..... Actually sounded too god to be true!
I booked a flight for my husband from NY to Santo Domingo and when tried to pay with credit card happened the same, couldn't do it.... Sent them an email and they responded a few hours after....
After that I noticed it was a scam and sent then another email saying I wasn't able to transfer, but that the price went higher and I couldn't pay.... I was surprised with their answer because NO company is going to lower the price just because....
(Emails go from new to old) (deleted my personal information and email for security reasons)
By the way, office location (main one) says is in the UK, email says is in Denmark and Poland and western union transfer is on Istambul, Turkey and bank transfer in Poland...
Scam in every way!!

Dear Valued Customer,

Our company has been in travel business for more than 8 years now with thousands of satisfied customers worldwide. Our experience states that bank transfer, Western Union are secure payment method, as noone can get money from WU, bank without presenting a copy of their ID or passport. This way you are secured and can always track recipient of the transaction.

Also, as per our payment instructions you can deduct the transfer fees from the total amount and pay us.

We are a legitimate company and our aim is to provide you with the quality service you will not find anywhere else.


On Wed, Jan 22, 2014 at 4:59 AM,
I wrote:

Omg, Kevin, I don't know what to do! I couldn't make the transfer yesterday (the agent wasn't being really helpfull and asked me info thy I didn't have about the person I was going to make the transfer to), so I couldn't complete it yesterday... I'm going to another agent on Friday to finish the steps... is there any way that I can keep the price I got on Sunday? I can see that is more expensive now and I only have the price we talked and the amount they charge me for the transfer...



Sent from my iPhone

On 20/01/2014, at 10:40 p.m., "Cheap Flights Air" <[email protected]> wrote:

Dear Customer,

Yes, that is correct amount after 5% off and all prices are in $US sorry for the confusion.

Please email us the western union receipt for quick verification.

Regards,

Kevin


On Tue, Jan 21, 2014 at 6:00 AM,
I wrote:

Thank u for the information...
I'm sending the money right now through
Western union... For the contact info I just wrote the name and last name as I didn't have the phone number or any other kind of info.
As I read, I had an extra 5% so I sent the total of 384.75 (405 - 5%)
At the page said $ and not €, so I'm pretty sure that's American dollars, right?

Sorry if I sound clueless, is the first time I buy a ticket online!


Sent from my iPhone

On 19/01/2014, at 10:43 p.m., "Cheap Flights Air" <[email protected]> wrote:

Hello,

Thank you for ordering with us. Unfortunately, due to technical reasons, we do not process international card payments and PayPal transactions at the moment. We were informed by our bank that it will take them at least 10 business days to fix this issue.

Please be advised that you can use one of the following payment options, to pay for your order:

- Bank Transfer
or
- Western Union (www.westernunion.com)

Please note that in order to receive the bank transfer and Western Union instructions, you will need to go online to the MY ITINERARIES section on our website and select Bank Transfer OR Western Union as your payment method. Once selected, you will receive an automated email with the payment instructions into the email address used with your order, and also will be able to see your instructions online with the VIEW option available.

For your convenience here are the instructions for both bank transfer and Western Union:

BANK TRANSFER:

Please note that you are sending the funds to our European office in Poland. Bialtrade Travel Ltd, the beneficiary of the transfer, is a member of the Bialtrade Group and co-owner of the Cheaper Flights Air brand.

Recipient name: Bialtrade Ltd
Recipient address: Bialtrade Travel Ltd, Krakowskie 42/44, Warsaw, 00-325, Poland
Bank: Kredyt Bank
Recipient Bank address: Rynek 9/11, 50-950 Warsaw, Poland
SWIFT/BIC : KRDBPLPW
Account (IBAN): PL35109027760000000122565280

Western Union:

Please find the western union transfer instructions below:

Recipient First Name: ILYAS
Recipient Last Name : CABA
Recipient City: Istanbul
Recipient Country: Turkey

If you chose to send us the payment from one of the above mentioned method you would get 5% further discount on the ticket. Please advise?

Do not hesitate to contact us, if you have any questions.


I wrote:
Hi!
I just booked a flight for my husband from JFK to SDQ.. The reservation is under the number *****... Departing on Feb 20 to March 9th for us$405..
Anyhow, I'm trying to make the payment with card and is not letting me.... I was forced to chose the 48hrs reservation but I really want just to pay it... Do u have an issue with American cards or something (as I see ur office is in UK)?
I just really want to pay the ticket...
Sorry for bothering, and thank u so much for ur time!

Sent from my iPhone



--
Best Regards,

James Mordaunt
Sales Manager
Cheaper Flights Air

+45 65 74 07 95 (Copenhagen, Denmark)
+48 22 208 6793 (Warsaw, Poland)
[email protected]




--
Best Regards,

James Mordaunt
Sales Manager
Cheaper Flights Air

+45 65 74 07 95 (Copenhagen, Denmark)
+48 22 208 6793 (Warsaw, Poland)
[email protected]




--
Best Regards,

James Mordaunt
Sales Manager
Cheaper Flights Air

+45 65 74 07 95 (Copenhagen, Denmark)
+48 22 208 6793 (Warsaw, Poland)
[email protected]