H2O Wireless
Complaint 301091 Details

  • Date Occurred: 12/29/2013
  • Reported Damages: $60.00
  • Location: Fort Lee, NJ
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

H2O Wireless advertised that their data service will be 10 times faster Dec. 2nd of 2013. After much stimulation I waited and guess what my data service was slow as usual. At first, there was no data service for 6 hours. I called Customer service and of course I waited an hour for a response and got someone who could not speak good English. They put me on hold many times only to tell me because I paid a day earlier I would NOT get 10 times faster speeds. So I waited for next month. Only 3 days later my data slowed down significantly. I had to call them again on Monday. I was on hold and I told them what happened. They told me to do a series of unnecessary task to get me phone to optimum speed. It did not work. They said they will restore my data connection and that never worked neither. After three calls I told them this is not working. One person almost fixed the problem but after 20 minutes it did not work again. I get a man who tells me not to trust the speed test app and I told him it never lies maybe you are lying. I called 5 more times and demanded a supervisor. They said they would call me back and never did. I called someone else and told them what happened and they told me. I told them why is my data still slow and the lady told me "do you know this is just prepaid?" I said "so you are telling me that your own company is full of crap then. I'm canceling." Finally I get someone from tech department called me and they said they will try to fix the problem and he put me on hold. They put me on hold and lost connection. The person did not have the decency to call me back. Worse service in my life I'm gonna go to AT&T to guarantee 4G LTE. By the way they don't even know whether it's 3G or 4G. They don't even know how much data they offer before it slows down. They are full of it don't trust them!

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Business Profile Summary

  • H2O Wireless logo

Company Statistics

  • Complaint Against H2O Wireless
  • Complaints Filed: 24
  • Reported Damages: $7,038.00
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