First Travel SVC/
Complaint 300921 Details

  • Date Occurred: 12/02/2013
  • Reported Damages: $348.00
  • Location: Orlando
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

SCAM! SCAM! SCAM! Please stay away!
I recieved fax memo for five-nights and Six days all inclusive vacation deal and up-to 60% off flight for the first 500 callers sent by First Travel SVC.
When I called the 1877-248-5591 listed on the memo, gentlemen by Clayton Hansen explained the vacation package exactly as advertised. Before I paid 348.00 dollars, I specifically communicated to Clayton, that I am only interested to their Hawaii package and he assured me that Hawaii locations are available and should not be any problem booking the reservation. Clayton also explained:
•Email confirmation will be sent to me within 24 hours including details with the resort and their policy.
I waited 24 hours and didn’t receive any email. On 12/8/2014 I called First Travel SVC and spoke to several representatives who kept on giving me different numbers and websites to confirm my reservation including and helpdesk reservation specialists 1800-530-0149.
After several attempts, and being left on hold for over 45 minutes at the time, I was finally able to speak to a representative who told me Hawaii is not available and that I have to choose other destinations form the following locations
After I gave other alternative destinations, the representative stated due to peak seasons, all the alternative destinations that I picked have 299-500 dollars extra fee and must wait to book my reservation until off seasons and immediately hang-up the phone.
When I called back to cancel my reservation, their 1800-530-0149 number was not ringing at all. I tried to call that number from different numbers for over 3 hours and it was not ringing. Even the Citibank dispute representative attempted to call that number and got the same result.
Since 01/08/2014, I have called several times and finally I was able to talk to the manager Gayel who sent me links to choose destination and call back for booking. This was just a tactic to get me off the phone knowing it will take calling from different numbers (numbers that vacation Cities does not have on their reject list) before I get to talk to someone
I called several times in the last few days to reach Gayle and front desk representative by name Jeddiah kept hanged-up the phone as soon as he hears my name. I left v/m to Gayle but nobody contacted me. I have opend up dispute through my bank but PLEASE STAY AWAY...ITS BIG SCAM!!!!They will be nice to you until they get your money, after that everyone is rude and hang-up the phone on you

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Business Profile Summary

  • First Travel SVC/ logo

Company Statistics

  • Complaint Against First Travel SVC/
  • Complaints Filed: 4
  • Reported Damages: $1,674.00
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