Omni-Tech Support
Complaint 297469 Details
- Date Occurred: 01/03/2014
- Reported Damages: $0.00
- Location: California
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Summary:
They did not even attempt to fix the problem I came to them for. Instead they tried to sell me a suite of antivirus programs. They also took more control over my computer than I agreed to.
Full text:
I was having trouble verifying my Microsoft account. When I googled the problem, Omnitech was the first thing that popped up, so I contacted them. I thought I was talking with a Microsoft subcontractor. When I realized that they were not, they reassured me that they would be able to fix the problems with my Microsoft account.
Even though I was dubious, I let them take remote control of my PC. They reassured me that I could take control back at any time I wanted to. They downloaded one of their programs and checked for errors. They claimed that my inability to verify my account was a result of hundreds polymorphus viruses and registry errors that were infecting my PC, and that if I did not pay them to take care of the problem now, it would spread and my e-mail, and financial data; everything would be compromised.
I knew this was not right. I run a pretty comprehensive suite of security programs, and I knew I did not have hundreds of viruses. I politely thanked the representative for her time, and attempted to close the remote control session. She then took over my mouse and attempted to access some of my programs. I forced a shutdown of my computer since I didn't want them messing with it any more. All in all, I spent three hours with their 'support' staff.
5 minutes later, I booted my computer back up, and their PC control program booted right back up with it. After I exited the program, I tried to remove everything they had installed on my PC. I could remove their antivirus program, but not the control program. I had to be content with disablig it on startup. I also ran my antivirus (which now showed 3 problems I didn’t have before). I then did another google search, followed some advice in a forum, and three minutes later my Microsoft account was fixed!
I DO NOT recommend Omnitech support.
- Anonymous SBID #6c08c92a85
- Posted 01/03/2014
Comments
- OmniTech SBID #ca4e88cd40
- Posted 01/05/2014
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We are independent global online service provider and not related to Microsoft. We always identify ourselves. As an initial troubleshooting step, our technician runs a free diagnosis on the customer’s computer to uncover the root of the problem. Some issues are obvious, such a help being needed in setting up a home network, but in others, the diagnosis may uncover registry errors or malicious software. Later our technician might convey the customer about the scanned results and possible errors on the computer with the possible effect of those errors.
In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place. We invite this person to provide some more details like, date of contacting us, the customer ID he was given, or his email address, so that we can investigate further into this particular case. On this alleged situation we are unable to comment anything. We don’t do any installation of any program, especially on a non-paying “customer”. We record every keystroke we make, so we can safely say that this complaint is does not have merit.
As always, we are here to assist people who need our experienced technician’s help regarding their any software related-issues at economical cost. We provide quality, affordable technical support, and always try to provide the best services to our customers. That’s why we have earned and maintained an A+ rating from the Better Business Bureau.
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Company Statistics
- Complaint Against Omni-Tech Support
- Complaints Filed: 95
- Reported Damages: $2,055,433.64
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.