Olejo, Inc.
Complaint 296990 Details

I recommend that potential customers do your homework on the buyer's experience through Olejo. You may luck out and not have issues with your purchase/delivery, but it is definitely a gamble.

Our sectional couch was originally scheduled for a 4-6 week delivery. After the 6-week mark, we started calling/emailing to find out more information. Another 2 ½ weeks passed with inaccurate information, passing the buck, and empty promises. We were told Olejo is at the complete mercy of their suppliers. On a few occasions we were given a runaround on shipping dates, only for them to be pushed back once again.

So after 8 ½ weeks – still without an idea of when shipping information would be known – we shared our customer experience on social media. At this point, we were refunded our purchase. (Which is a whole other issue because Olejo said they would not charge us for the purchase until the couch was shipped.)

You may have a good experience with Olejo, which is great. We wanted to believe the positive, having one good buying experience with them ourselves. But throughout this purchase, the truth of our experience is that we received a lot of timely and accurate feedback on the sales side, but the opposite on the customer service / delivery side.

Good luck in your buying experience, but it is our candid suggestion to read reviews (and post your experiences for others) and know that you would be gambling with your purchase through Olejo. You may find success, we just didn’t.