Omni-Tech Support
Complaint 294105 Details
- Date Occurred: 12/17/2013
- Reported Damages: $0.00
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I was having a problem with Microsoft word 2013 and I had finals approaching within a couple of hours and so I went online and googled something like problems with Microsoft word 2013 and I clicked on the first one that was like fixnow.us or something and the lady was really nice, but she really didn't help with anything.. However, she sent me a link to "Omni-Tech" And I wasn't sure if I should trust it at first.. I almost didn't... And Now I'm wishing I wouldn't have. But I did and I let them do the remote access or whatever, but when they ran the scan on my computer that was purchased on Black Friday (So it's LESS than a month old) and it said 3200 problems, I knew it wasn't right.. So when she told me it was gonna cost $200 and I said there was no way it was right and I wasn't paying she tried going into major detail about how it was right and lowered the price to 120... I stopped the remote access and left the chat and I noticed that there are now about 25 programs on my computer that I do not want... I have tried my hardest to get rid of them, I've deleted them in every way I possibly can, I have run 2 McAfee Total Scans, but they still will not go away. I may not have had any monetary damage, but Now I'm about to have to go take my finals completely unprepared because I was not able to type up what I needed to type up due to all of the problems they have caused me.. And Not only that, now I have to figure out a way to get rid of their stupid programs that I do not want. If I could put a price in USD on frustration, it would be worth way more than the $200.00 they asked me for to fix my computer problem.. They truly are the only problem.
- Anonymous SBID #50472fc09f
- Posted 12/17/2013
Comments
- OmniTech SBID #ca4e88cd40
- Posted 12/27/2013
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In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or is a competitor trying to cast doubt on us. We invite this person to provide some actual details like, date of supposedly contacting us, the customer ID he/she was given, or his/her email address, so that we can investigate further into this particular case and resolve it, if it is real. On this alleged situation we are unable to comment on anything.
Generally, our technician runs a free diagnosis (3rd party respected & recognized PC health check up) on the customer’s computer to uncover the root of the problem as the initial troubleshooting step. Some issues are obvious, such as help being needed in setting up a home network, but in others, the diagnosis may uncover registry errors or malicious software. We might have checked the customer’s computer and it showed some system errors, broken registry entries and polymorphic viruses. The price of our service & issue resolution may vary according to the complexity of the issue. Our process is very transparent and the customer can watch every steps performed by our technician. We use respected & standard remote access tool (LogMeIn) and the remote access is 100% secured. We treat our customers fairly and with dignity and respect. We always value their business and we take great steps to do our work properly and to address their concerns.
If the customer’s issue wasn’t fixed, then he/she would have got his/her money back instantly as per our Terms & Conditions, which our customers must agree to before we commence work. Our service, price and policy are unmatchable by others and it works out for everyone. We provide quality, affordable technical support (we are a global company), and always try to provide the best services to our customers. That’s why we have earned and maintained an A+ rating from the Better Business Bureau.
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Company Statistics
- Complaint Against Omni-Tech Support
- Complaints Filed: 95
- Reported Damages: $2,055,433.64
What is SBID?
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