Omni-Tech Support
Complaint 287073 Details
- Date Occurred: 11/14/2013
- Reported Damages: $0.00
- Username: Omni-Tech Support
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I was experiencing problems sending emails to 2 different recipients. I started out thinking I was dealing with Mediacom support and was quickly transferred to an Omni-Tech Support Chat session.
The Technician (Daniel - #248) requested remote control of my computer screen. He then did a scan and said I had quote, "several polymorphic infections which have managed to creep into the computer; these infections remained dormant and transmitted the Webmail credentials over the internet. Thus you are unable to send emails." He requested permission to fix the problem. I asked how much for the repair and was quoted $199.00. Told him I wasn't interested. He said he would check with his supervisor and came back with a lower quote of $149.00. Told him I wasn't interested and wanted to have him discontinue the remote operation of my computer and end the chat session. He made several more requests to fix the problem if it was not done several terrible things were bound to happen. After much insistence the remote control ceased and the chat session ended.
I later determined the cause of the email problem was not related to a virus or polymorphic infections(what ever that is).
Conclusion: Omni-Tech Support (at least this session) was a total scam!
- Anonymous SBID #11b7eda21c
- Posted 11/15/2013
Comments
- OmniTech SBID #ca4e88cd40
- Posted 12/27/2013
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In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or is a competitor trying to cast doubt on us. We invite this person to provide some actual details like, date of supposedly contacting us, the customer ID he/she was given, or his/her email address, so that we can investigate further into this particular case and resolve it, if it is real. On this alleged situation we are unable to comment on anything.
Generally, our technician runs a free diagnosis (3rd party respected & recognized PC health check up) on the customer’s computer to uncover the root of the problem as the initial troubleshooting step. Some issues are obvious, such as help being needed in setting up a home network, but in others, the diagnosis may uncover registry errors or malicious software. We might have checked the customer’s computer and it showed some system errors, broken registry entries and polymorphic viruses. The price of our service & issue resolution may vary according to the complexity of the issue. Our process is very transparent and the customer can watch every steps performed by our technician. We use respected & standard remote access tool (LogMeIn) and the remote access is 100% secured. We treat our customers fairly and with dignity and respect. We always value their business and we take great steps to do our work properly and to address their concerns.
If the customer’s issue wasn’t fixed, then he/she would have got his/her money back instantly as per our Terms & Conditions, which our customers must agree to before we commence work. Our service, price and policy are unmatchable by others and it works out for everyone. We provide quality, affordable technical support (we are a global company), and always try to provide the best services to our customers. That’s why we have earned and maintained an A+ rating from the Better Business Bureau.
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Company Statistics
- Complaint Against Omni-Tech Support
- Complaints Filed: 95
- Reported Damages: $2,055,433.64
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.