MyLife.com
Complaint 286756 Details

MYLIFE.COM HAS BEEN TAKING 15.99 FROM MY BANK ACCOUNT FOR 12 MONTHS. MY BANK WASNOTIFIED ABOUT THIS AND MADE AN ATTEMPT TO CONTACT THEM, BUT FAILED. I TRIED TO CONTACT THEM, AND FAILED AS WELL. WHEN I DIALED THE NUMBER I WAS CONNECTED TO AN AUTOMATED SYSTEM WHICH PROMPETED ME TO PUSH THIS NUMBER, THEN THAT NUMBER. ULTIMATELY I ENDED UP ON HOLD FOR SEVERAL MINUTES WITHOUT SUCCESS. I ALSO ATTEMPTED TO CANCEL THIS WITHDRAWL FROM MY MYLIFE ACCOUNT ON THE WEB. (I HAD SET UP A PROFILE AND THOUGHT THAT I HAD PAID FOR A 1 TIME SEARCH, NOT A MONTH OR AN ON GOING MONTHLY PLAN.) THAT WAS UNSUCCESSFUL, TOO. AFTER MOVING FROM PAGE TO PAGE, I NEVER ACTUALLY GET TO CANCEL THE SUBSCRIPTION THAT I NEVER INTENTIONALLY AUTHORIZED. I GAVE UP FOR A LONG TIME. THEN A YR LATER (I KNOW THAT'S NEGLIGENT ON MY PART), I DID GET A HOLD OF SOMEONE WHO DENIED THAT THERE HAS EVER BEEN ANY PROBLEM GETTING THROUGH TO THEM (OF COARSE). REFUSED TO CREDIT MY ACCOUNT. HOWEVER THOUGH I DEMANDED THEM SHOW ME PROOF THAT I HAD ACTUALLY AUTHORIZED THESE PAYMENTS, THEY COULD NOT. THEY SAID THAT AS A COURTESY THEY WOULD CREDIT MY ACCOUNT 15.99 FOR ONE MONTH. WHAT A SLAP IN THE FACE! THEN THEY ACTUALLY CREDITED MY ACCOUNT ONLY 14.00!!! AND SAID THAT THEY HAD CANCELLED MY SUBSCRIPTION AT THAT TIME. THEY COULD NOT GIVE ME ANY CONTACT INFORMATION FOR THEIR SUPERIORS, WHICH I WAS EXPECTING THAT. OVERALL, HORRIBLE EXPERIENCE. THEY SHOULD BE SHUT DOWN!