RaspberryKeytoneFresh
Complaint 286537 Details
- Date Occurred: 11/11/2013
- Reported Damages: $159.96
- Location: ??
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I signed up for a free trial of raspberry keytones. The website stated that I pay the £4.95 postage but I was actually charged £159.96!
I have tried calling the company so many times- they say they are either closed or there is nobody there to take my call and to email instead. I have sent loads of emails and still not getting any reply! I have spoken to my bank and they say that they will try to block any future transactions the company try to take but it is not guaranteed! How on earth is it possible for this company to get away with doing this?? I agreed to one payment of £4.95, not £159 with the possibility of future transactions too!!
Update: 12/03/2013
They sent me an address to post it back to and said to email them the tracking number then once they receive the package I should have a refund within 1 week. 2 weeks after them receiving it, no refund, no goods and they won't reply to any emails.
- Lauren SBID #9c95d7d764
- Posted 11/13/2013
Comments
- David SBID #7c4ff13eb3
- Posted 11/22/2013
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I have managed to get hold of "Cytotrim" on the following email address: [email protected].
I have found out to following to my cost:
1. The 14 day trial is not FREE.
2. If you do not get a return to manufacture authorisation
within 14 days, a charge is made for the product supplied
as a trial.
3. The company then charges you on a monthly bases at £69.97
per tub.
4. The company does not accept any responsibility, if you
try to point out that they have not answered questions
that are asked, it is pointed out that it is the
customers fault.
I have made contact, have not received a satisfactory answer. But I have managed to cancel the contract. -
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- Lauren SBID #362cfab58c
- Posted 12/03/2013
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It's an absolute joke!! I ended up getting through to the American number (god knows how much that will cost) they said that all uk accounts had been transferred to uk call centre and she couldn't access any of my information but she was requesting the account manager would look at it. Also apparently te uk call centre is supposedly open from 2pm each day so she was baffled when I told her no matter what time of the day or night I call, there is never any answer!
Coincidently as soon as I got off the phone I emailed them again and they actually replied for the first time ever!!
They sent me and RMA and an address to post the goods back to. THEY told me to email them the tracking number and once they receive the package back they will refund it and I should have it within a week. 2 weeks after them signing for the package, still no refund and again they won't reply to any emails. -
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Submit a Complaint NowBusiness Profile Summary
Company Statistics
- Complaint Against Raspberry Ketone Fresh
- Complaints Filed: 36
- Reported Damages: $6,525.25
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.