Raspberry Ketone Fresh Healthizone
Complaint 285917 Details

I ordered what the company said was a ninety day trial with just a reduced postage charge of 4.95, which is all I agreed to. I have screen shots with proof of this. I felt wary day after when I didn't receive confirmation e mail so phone the bank to be told that the amount pending was 154.00

I had a stop put on my card and any further payments stopped. The bank can't stop the pending transaction, which is very frustrating as I'm telling them it's been fraudulently obtained. After 3 phone calls to bank I obtained a phone number for the company. I spoke to them last night and after a lot of wrangling they said they would try to void payment. I rang back this morning to be told it has failed, surprise, suprise and I would receive goods. I said I know for a fact it can be reversed as goods haven't left the premises yet. Told them I had spoken to police in uk and USA and the lady said she would fill a form out for management to look at about cancelling my order. Needless to say, I'm not holding my breath. I asked lots of questions, how is this legal, how do you sleep at night, how often is po box in Scotland visited for pick ups, etc.

I also asked why they keep changing name of company and po box in Scotland if they are a genuine company and not scammers. The advisor was very patronising. I have reported the incident to action fraud and have a crime reference number.

The bank can't help at this stage, which is very distressing. I use verified by visa, which is supposed to kick in with unfamiliar sites. If this had kicked in then I would have known the payment was incorrect. The best thing is, the bank said they had hundreds of phone calls about same thing.

I know it's my fault for being so trusting but I'm so frustrated that they are allowed to operate in this way, especially when they are known to be unscrupulous. The USA advisor told me to stop ringing them as they can't help me further but I've told them I will ring everyday until this is resolved. She made sure I had return information, which I wouldn't need if they are cancelling my order so I know the money pending will go out tomorrow. Can't believe thus sort of practice is allowed to go on, it's got to be illegal