Omni-Tech Support
Complaint 285552 Details
- Date Occurred: 11/06/2013
- Reported Damages: $0.00
- Location: online
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The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I was having trouble logging into my User account with my password after an upgrade to Windows 8.1 from Windows 8. OmniTech was in the search results when I tried to look for help online and I thought they had expertise with Microsoft products. After chatting with an OmniTech screener person, I was hooked up with one of their techs, who ran an "OmniTech Support PC Diagnosis" program on my laptop. My PC Check came out as "poor" (I took a screen shot of this) and the tech informed me in great detail that my Windows operating system was corrupted by many "polymorphic" viruses. I asked how that could be when I had Norton Security installed and he informed me that these viruses aren't detectable by regular antiviral programs. Fortunately, before he could convince me of what he had to do to fix my system, our chat somehow got disconnected. OmniTech then left a phone message requesting that I call them back at their toll-free line 1-800-966-9940 but I did not respond because it was late at night and I was getting suspicious. Good thing I didn't call them back because after some searching on my own, I found a solution to my User account issue that had nothing to do with my system being corrupted! Also of note, I had to chat with a Norton Security tech the next day due to an incompatibility of one of my programs with their program, and when the Norton tech did a scan of my laptop, he did not find ANY viruses or problems with my system. I'm so glad that I did not get sucked into giving OmniTech any money because they provided totally inaccurate information about my laptop and appear to be a scam operation.
- Anonymous SBID #a175dafc82
- Posted 11/07/2013
Comments
- OmniTech SBID #ca4e88cd40
- Posted 12/27/2013
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In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or is a competitor trying to cast doubt on us. We invite this person to provide some actual details like, date of supposedly contacting us, the customer ID he/she was given, or his/her email address, so that we can investigate further into this particular case and resolve it, if it is real. On this alleged situation we are unable to comment on anything.
Generally, our technician runs a free diagnosis (3rd party respected & recognized PC health check up) on the customer’s computer to uncover the root of the problem as the initial troubleshooting step. Some issues are obvious, such as help being needed in setting up a home network, but in others, the diagnosis may uncover registry errors or malicious software. We might have checked the customer’s computer and it showed some system errors, broken registry entries and polymorphic viruses. The price of our service & issue resolution may vary according to the complexity of the issue. Our process is very transparent and the customer can watch every steps performed by our technician. We use respected & standard remote access tool (LogMeIn) and the remote access is 100% secured. We treat our customers fairly and with dignity and respect. We always value their business and we take great steps to do our work properly and to address their concerns.
If the customer’s issue wasn’t fixed, then he/she would have got his/her money back instantly as per our Terms & Conditions, which our customers must agree to before we commence work. Our service, price and policy are unmatchable by others and it works out for everyone. We provide quality, affordable technical support (we are a global company), and always try to provide the best services to our customers. That’s why we have earned and maintained an A+ rating from the Better Business Bureau.
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Company Statistics
- Complaint Against Omni-Tech Support
- Complaints Filed: 95
- Reported Damages: $2,055,433.64
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.