Equinox And Sheridan Labs
Complaint 285475 Details

Re: THE ADVERTISEMENT STATES A 14 DAY TRIAL. Has anyone else thought about this?
This is a contradiction in terms and a apparently outrageous lie!

THE DICTIONARY DEFINITION of the word "TRIAL" (as in 14 day trial)
a test of the performance, qualities, or suitability of someone or something:

test (something, esp. a new product) to assess its suitability or performance.
"all seeds are carefully trialed in a variety of growing conditions

I stumbled across the Advertisement for the "14-days Trial of SkinCLR Fruit Exfoliator with the eligibility for automatic enrollment in our home delivery program. You can try SkinCLR FruitExfoliator risk free to determine if this product is right for you. When you submit your order, you automatically agree to pay the non-refundable discounted shipping and handling cost of $4.95 for a full trial of 30 day supply of SkinCLR FruitExfoliator".

If you do not find the product right for you, simply call our Customer Support Center or the number shown on your bank statement, you can also send an email to cancel your home delivery program before the end of 14-day trial period and you will not be charged the full price of the product."

9/23/13= I received product. The product did not DO AS IT CLAIMED. I WAS NOT SATISFIED WITH THE PRODUCT.
9/23/13= $5.90 was charged to my Debit card for the product. ($2.95 x2). More than reflected on the Terms and Conditions.

10/3/13= (11 days after receiving product) I called the telephone number on my bank Statement on 9/23/13 .. (877-862-5072), TO CANCEL MY ORDER. This number was NOT IN WORKING ORDER. DISCONNECTED!

10/4/14= (12 days after receiving product). I searched on the internet and found another phone number. I called to cancel before my 14 day TRIAL PERIOD expires .I was informed that it was too late I was after the 14 day trial period. I said, its only 12 days since I received product!
I said I don't want it and I don't want to be charged for it and I want to cancel it! The rude person I spoke said his name is Ben.

He could hardly speak English and in the background I could hear loads of people with foreign and broken English accents on the phone as if in a cheap "Call Center" in Bangladesh (or someplace), claiming to me, he spoke perfect English and I should be able to understand him! He said that he would cancel my order!

They told me according to the Terms and Conditions...... the 14 day starts from the date of your order and sent me to the Terms and Conditions. The Terms and Conditions that he sent me was NOT THE SAME AS THE TERMS AND CONDITIONS THAT I ORIGINALLY READ at the initiation of the order. As "Silver" has also stated in her complaint.
(Lesson: Snap shot photo EVERYTHING FOR PROOF). Because companies made up of crooks like this are scam artists and have everything set up to trick you!! and steal your money from you!

10/5/13= (Saturday) I noticed 2 Pending charges from Equinox on my bank statement, one for $89.00 and another for $105.00. TOTAL $195.00.

10/7/13= (Monday)
I CALLED the bank to stop the pending charges at my local REGIONS BANK. (I have been a customer of this bank for about 8-10 years and with good standing). The person there told me that they could not stop the pending charge, and that the charge would have to go through before they can dispute I said that's ridiculous.

"So you see a Robber go into your house, and instead of stopping the robber in the act of robbing you ...... first you should let them rob you, and then try and get your stuff back after the fact, instead of getting the police to handcuff them and carting them off to the jail right then. Make sense????

MY LOCAL bank disputed the charges and my dispute about the Fraud was denied to me. Basically saying that I am the Fraud I guess, trying to get something for nothing. All I have received is 2 tiny little bottles of cheap useless cream at the cost of $195.00 !!!!! I need food!

I took the matter to higher at Regions Bank Executive Offices, they came back to me and told me that, when "Their Investigators" investigated it, they said they could not give me the money back as it is VISAS POLICY (THE GOD s) you see.?

THAT the customer (me) has signed an agreement with the company agreeing to this. I asked the guy Chris George of Regions bank. Show me the Evidence. He said he couldn't. So I said so basically the Crooks are telling you and Visa a story with NO evidence and Yet you haven't even asked me for mine! He said sorry he couldn't do anything about it VISA POLICY. Where's the Evidence ??? Sorry to bad!!

As long as we and these big banks and corporations get away with letting the crooks win, they will always win and we will always lose! I said I want evidence that I signed anything. He said he can't do a thing that basically my hard earned money (and well needed for food had gone away to the crooks and it's my fault for giving them my debit card information!!! Yes, that Exective offices of Regions Bank!!

However, again. THE ADVERTISEMENT STATES A 14 DAY TRIAL.
Has anyone thought about this. This is a contradiction in any case and a lie.

THE DICTIONARY DEFINITION of the word TRIAL (as in 14 day trial)
a test of the performance, qualities, or suitability of someone or something:

test (something, esp. a new product) to assess its suitability or performance.
"all seeds are carefully trialed in a variety of growing conditions

Therefore it is without doubt that what you were reading you were reading as it meant and should mean, you get to TRY your product for 14 days (this is what they intended to make you think) as you were right in thinking it.!. No it should not be on the way through the postal system. How can you have a TRIAL of the product, if it is not with you to TRY because it is stuck in the mail. Imagine if you never actually received the product because it got lost in the mail, would they still have the right to charge you because they used bad mailing system.

So the whole thing is complete false advertising, a scam, a lie.

11/5/13: Since writing the above, I have tried again through my bank (Regions), who will not listen to me or even look at my evidence. The "Terms & Conditions" Copy that they emailed me IS NOT THE SAME AS I HAVE PRINTED. They have a fake website …. which I can show… they have several different terms and conditions to suit them at different times and levels and I can prove this. Every time I come on this site and I can see it's happening more and more ripping of people $$$$$ thousands of dollars every day and ARE GETTING AWAY WITH IT.

I called the company again and again, can never talk to anyone except for people that can barely speak English and they refuse to work with me even though I have a cancellation email proving my case. All I ever received was 2 tiny bottles of trial cream and nothing else.

I am completely disgusted at the lack of help from the banks and visa for allowing these people to get away with it and no helping us out, but instead "siding with the crooks"!!

I have set up this new email address for all to communicate regarding the Equinox scam.

[email protected]



https://www.facebook.com/pages/Equinox-serum-scam/525419604162733?ref=profile

http://www.consumeraffairs.com/scam_alerts/equinox.htm

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http://www.scambook.com/company/view/99175/Equinox-And-Sheridan-Labs

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