BioGenetics, LLC South Portland, Maine
Complaint 284642 Details

  • Date Occurred: 09/04/2013
  • Reported Damages: $89.97
  • Location: 165 Pleasant Ave., South Portland, Maine

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

    • Biogenetics Complaint / User Submitted Image #284642
    • Biogenetics Complaint / User Submitted Image #284642
    • Biogenetics Complaint / User Submitted Image #284642

Returned their product on August 19th, 2013. Requested refund. They acknowledged my refund would be $89.97 and to expect it to take two weeks to get the refund. They received my return on August 21, 2013 as per USPS tracking and receipt. After numerous calls by me and stalling and different excuses every call, including good guy-bad guy routines by the people answering the phone, I still have not received my refund. Today's date is November 4, 2013.

Update: 11/30/2013

Submitted complaint to Maine State Attorney

Update: 12/06/2013

12/5/13, mailed response card back to State Attorney Office to report that I was never contacted and have not yet received my refund even after their notification of the company, I annotated that I will continue pursuit of my due from this company.

Update: 12/27/2013

12/19/13, received call from Tim, a supervisor in BioGenetics, he said his paperwork shows that a refund was sent in September, I told him I did not ever receive any refund, he asked for confirmation from my bank.

Update: 12/27/2013

My bank tried to fax the requested confirmation the same day but the fax phone would not answer.

Update: 12/27/2013

The next day at my suggestion I put Tim in contact with my bank and they sent Tim the confirmation by email. Since then Tim no longer answers his phone and has not responded to my messages and I still have no refund.

Update: 01/05/2014

Waited till after the holidays, Tim still does not answer his phone or respond to messages. And still no refund received. Only makes me convinced his call was just another in a long list of stall tactics, hoping I give it up. I'm not.

Update: 01/29/2014

1/27/2014, Received a check for my full refund after pressure from Maine State Attorney's Office. Case closed.

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Business Profile Summary

  • Biogenetics logo

Company Statistics

  • Complaint Against Biogenetics
  • Complaints Filed: 10
  • Reported Damages: $16,682.09
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