Vault Options
Complaint 283767 Details

I am a Foreigner currently working in Singapore to support my family. I had encountered this company few days ago and tried registering. Initially I only plan to try US$100, but somebody had called me and informed me that the US$100 promotion no longer exist. So I need to put US$250. Though, I am in bad financial crisis, I thought as this is the only way for me to increase my income to pay all my debts. I know it sound silly, but this is the option I could think of during that time as the video is so enticing. Then I started trading. I actually gained 700 from 250 which is not bad, however, the following day I lost all of them. Then a guy called me to propose that if I deposited 2k, I will be able to do a secured trade, which when I trade and I lost, I can get back the money, and more is, they said they can put my 2k to 4k in a matter of an hour. Who will not fall for this, especially, with a financial crisis I am having right now. I even told myself that just for a few trading, I can get 40k, which is sufficient to just pay my loan, and I am done. I even promise myself after that, I will stop cos I dont want to get addicted to it. So I deposited last night USD2000, trade begins, the broker assisted me to do the trading. We did two trades, he assisted me what to pick and how to do it. After doing the trading, he told me that he will contact me after 30mins cos the trade is only for 30mins. After 30 mins, one trade win one trade lost, Meaning, he owe me my 1k. So I waited for him for 1 hour, no call. I tried seeking assistance from hotline, but hotline told me that the called the broker and the broker is not replying. I told them of my lost, they looked into my portfolio and told me they had sent me an email to claim my so called "bonus". However, I noticed on the letter, they said that bonus can claim only for a minimum of 30 trades and for $1 Bonus each. So I didnt sign the form and started to send them an email. I even go to their live chat every hour till now to seek assistance. But there is no available to answer.
I manage to withdrew some of my deposited funds, but the remaining US100 that had been approved for withdrawal has still yet to credit to my account for more than 20days now. And I never heard from the broker regarding my lost trade amounting to US$1,586. I already signed the form and sent it to the support hotline, cause I really need my money back. But I have yet to received any reply from them.
I do not know how to feed my family now because of this.