MoneyGram
Complaint 283697 Details

I've been the victim of a fraud perpetrator.
My MoneyGram Transfer, $15000 was received(picked up\stolen) in Israel by someone but not by me, although I've been return my transfer before to my country where I sent it right from the start.

In 19oct2013, about two hours later, after sending second transfer I called to MoneyGram International by number 88003333744 and asked operator (Ivan) return my transfers back to my country, Kazakhstan . I did it because I had a suspicion that my translation can steal fraud perpetrator.
Ivan asked my reference numbers of two transfers and said that it's ok, the transfers wasn't touched and wasn't received, he said that I did the right thing. Next he said that my transfers was returned right now and dictated the new two reference numbers by which I can get back my transfers.

As Ivan returned transaction on Saturday, I could not get a transfer back as our banks do not work on weekends. I waited Monday to get my money and what was my surprise when I found out from a bank employee that the new number of references has been locked and my translations were returned to Israel and received there by someone.

I emphasize - Oct. 19, when the money(transaction) were returned back to Israel and received the money, I was in my country of Kazakhstan. If need be, I will take the appropriate information in the Consulate of Israel or Customs of Kazakhstan that I did not get a visa to this country and did not visit her in the period 18-20 October.

I emphasize that I did not tell anyone my reference numbers neither the first nor the second time after returning back to Kazakhstan.

I really resent this fact is fraud, and I am even more outraged by the fact that one of MoneyGram's employees made a refund back to Israel without specifying the reference numbers.

And I'm not haunted by one question - why is someone from MoneyGram's staff made a return transfer to Israel knowing and seeing the information that this transfer has already been returned to me back in Kazakhstan. Why are none of MoneyGram's staff did not try to contact me by phone and ask if everything is OK?

I'm going to hire a lawyer and initiate an investigation as well as write an application to the financial police and Interpol to suspicious activities of one of MoneyGram's staff who made my return transfer back to Israel because I believe that MoneyGram's employee did this either by mistake or on purpose of fraud.

I very hope that MoneyGram will greatly support in the investigation and return the money MoneyGram lost me back.